Hospitality - Solutions

Solutions

• Integrated systems for collecting incremental fees in real-time at the point of service delivery.
• Enhanced customer relationship management applications to leverage customer data and facilitate up-sell/cross-sell efforts.
• Video programming (e.g. pay-per-view, DVD) and data services.
• In-room phones with advanced features to facilitate increased usage (e.g. universal number, conferencing, sound quality, speakerphones, personalized dialing plans) as well as encourage the purchase of additional valueadded services.

Challenge
Global Expansion.

Solutions

• Converged voice, data and video networks for improved corporate communications, operations and training to support global operations.
• Web services, instant messaging and e-mail integrated with distributed multi-lingual call centers for reservations and inquiries.
• In-room phones that can be automatically programmed to support the language preferences of the guest.

Solutions

• Mobile devices that can be used to collect and distribute information to hotel staff on personalized guest preferences.
• Personalization of in-room phone capabilities (e.g. language display, customized information, etc.).
• Guest identification via RFID, guest wireless phones, etc., to enable delivery of personalized experiences.

Solutions

• Reduced communication costs from headquarters to guest facilities and vice versa using converged networks.
• Increased customer self-service capabilities via in-room phone, Internet and/or interactive voice response (IVR) systems.
• Integrated hotel networks (voice, data, door-locks, environmental controls, information and video services) to reduce operating expenses.
• Integrated wireless communications for mobile workers (e.g., maintenance, concierge services, event planning, hotel executives).

Solutions

• Virtual private networks and encryption of both guest and operational information.
• Role-based access and privileges to govern communications and information exchange (access to guest preferences, etc.).
• Video monitoring for security.