Customer Responsiveness
 
      
  CR
 
  CR CR
  GUIDELINES & METHODOLOGY  
 
Terms of Use
Management reserves the right to disqualify any entry.
Entry will only be present on website post-verification by the Management.
Information received will not be treated as confidential and could be used for any purpose including but not limited to awards, newspaper articles, books etc.
After 6 months, if the viewership of the practice is very low (less than 5 or 10 visits) in the period and/or has an average rating of 2 or lower, the practice could be removed from the website (time period, minimum viewership number required and minimum average rating required are sole discretion of the Management and can be changed without any prior notice)
The Management is not responsible for the number of visitors to the site or the practice.
The Management is not responsible for the ratings of any practice submitted by any visitor.
The Management will have the discretion on what criteria are to be used to determine practices to publish in a book, journal or other publication, or used for purposes of awards
If at any time, any information provided by any participant is found to be incorrect in any manner, then the participant will not be permitted to continue participation and the practice/s pertaining to the participant would be removed forthwith and will not be eligible for awards or publishing.
The Management is not responsible for consequences on the publication of any practice submitted by the organisation with any incorrect information, and participants/web-site visitors will hold Avaya GlobalConnect management harmless against all claims and/or injury caused due the usage of the said practice by any individual or organisation, or due to any participation in this initiative
Determination of whether information is incorrect or not rests with Management, and can lead, at its discretion, to disqualification of entries at any time
Management has the right to ask for proof of information provided / audit the information provided in the entry. If such a request is made and the participant does not agree or if the information is found to be incorrect, the participant could be disqualified from participation and could lead to the withdrawal of the practice from the website.
The number of practices to be published in one period is at the sole discretion of the Management
Management reserves the right to change the frequency of publication, without any prior notice
Management’s decision is final and binding on all participants
Participants understand and agree that mere submission of practice does not entitle participants to get published in any publication or book
Participants understand and agree that mere participation in the Awards does not entitle participants to win a prize
The jury may decide, in order to maintain the high standards of these awards, that there could be no winner in a particular practice area.