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3 News Network
Avaya GlobalConnect Reiterates Commitment to Customers
Launches first-of-its-kind Customer Studio in India and APAC |
7 Cover Story
Kick Starting the Avaya Customer Responsiveness Revolution
The FIFA World Cup wasn’t just about a billion sets of eye-balls hooked to their television screens. It also proved to be the biggest platform for showcasing Avaya’s Customer Responsiveness. |
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13
Trends
The Rise of the SME Juggernaut!
The SME market is no longer the segment that needs scaled down versions of technology solutions that were built for large enterprises. Having come into its own, it is now grabbing the mind and solutions share of ICT vendors... |
15 Indian Customer Experience
Avaya Makes IT work at ThyssenKrupp Industries India (TKII)
This case study talks about how Avaya and its Alliance
partners took the convergence route and helped a wellknown
global manufacturing organization, revamp its
network infrastructure and achieve higher levels... |
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18 Global Customer Experience
Avaya’s PDS at Work!
Avaya was selected as the Call Center solution of choice by AMTD Limited, an affiliate of the Cheung Kong Group and Commonwealth Bank Group of Hong Kong. The case study looks at how the Avaya Predictive Dialing System (PDS) is helping AMTD improve... |
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