Avaya GlobalConnect - Customer Responsiveness Awards

ROUND TABLES

Building a framework to measure Customer Satisfaction - benchmarking against internal business goals (Mumbai 7th December)

Date: 7th of December 07 2007
Venue: Mumbai

Moderator:

Sanjay Tolia
Exec Director,
PwC

Participants:

Rahul Singh CEO & MD Citigroup Global Services Ltd.	Saroj Datta Exec Director Jet Airways( I) Ltd	Col M Masand CEO Jaslok Hospital	Narayan S A, MD Kotak Securities
Anita Pai Executive VP, Customer Service & Technology ICICI Prudential Life Insurance Co. Ltd.	Col R K Kalra CEO Asian Heart Institute & Research Centre.	Bhaskar Ghose MD IndusInd Bank