>> The role of knowledge management in improving the customer responsiveness of organisations (Mumbai 23rd Oct) >> Building a framework to measure Customer Satisfaction - benchmarking against internal business goals (Bangalore) >> Driving Customer Responsiveness from the top - setting goals for the leaders (Chennai) >> Making Customers part of the Business plan - shifting the focus off strategy creation (Mumbai 20th Nov) >> Building a framework to measure Customer Satisfaction - benchmarking against internal business goals (Mumbai 7th December) >>“Segmenting customers for better focus - taking the first step towards Customer Relationship Management”
